Shipping Information
We offer FREE shipping on all orders.
Orders typically ship within 1-2 business days and arrive within 3-5 business days for UK deliveries.
No, we currently only ship within the United Kingdom.
How can I track my order? You’ll receive a tracking number via email once your order ships. You can also check your order status by visiting our Track your Order Page.
Returns & Refunds
We accept returns within 30 days of receiving your item. Items must be in their original condition with all packaging and accessories included.
Contact our customer service team via email at support@lorvo.shop or by phone at (+44) 7351 752991 with your order number and reason for return. We’ll provide you with return instructions.
If the return is due to our error (damaged item, wrong item shipped, etc.), we’ll cover return shipping costs. For returns due to change of mind or personal preference, the customer is responsible for return shipping.
Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The credit will appear on your original payment method.
Payment Information
We accept major credit cards and debit cards. All payments are processed securely through our third-party payment processors. Payments are accepted in GBP (£).
You may request modifications or cancellations by contacting our customer service team after placing your order. Once an order begins processing, we cannot guarantee changes can be made.
All our prices include VAT (Value Added Tax) in accordance with UK tax laws. The VAT is already calculated into the displayed price, so there are no additional taxes added at checkout.
Yes. We do not store your payment card details. All payment information is provided directly to our secure, PCI-DSS compliant payment processors.
Contact Information
How do I contact customer support? You can reach our customer support team through:
Email: support@lorvo.shop Phone: (+44) 7351 752991 Support hours: 9:00 AM to 5:00 PM (Monday to Friday, GMT) Registered Address: Am Nienhaushof 10, Duisburg, 47139, Germany